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Frequently Asked Questions

Welcome to our FAQ page, where we’ve gathered the most common questions about our services, pricing, and process. Whether you’re booking your first session or a returning client, you’ll find all the details you need right here. If you don’t see your question, feel free to reach out—we’re always happy to help!

  • Will my photos be used for promotional purposes?
    We may use select images for our portfolio, website, or social media, but only with your consent as outlined in our Photo Release Agreement.
  • Can I print the photos myself?
    Yes, you receive personal usage rights for printing and sharing your images. Commercial use requires written permission.
  • What happens if I need to cancel or reschedule my session?
    Please notify us as soon as possible. Cancellations made within 2 days may be eligible for rescheduling. Deposits are non-refundable unless otherwise agreed.
  • Do you offer gift vouchers?
    Yes, we offer gift vouchers for all our photography services. Contact us to purchase one for a loved one.
  • Can I refer someone to DepthFocus?
    Yes! We have a referral program where you and the person you refer can receive exclusive discounts. Contact us for details.
  • Where are you based, and do you travel?
    DepthFocus is based in Bradford-on-Avon, UK, and we are happy to travel for shoots. Additional travel fees may apply.
  • What type of photography services do you offer?
    We specialise in wedding, portrait, event, and commercial photography. Visit our Services page for more details.
  • How do I book a session?
    Bookings can be made directly through our website. Simply choose your desired service, select an available time slot, and complete payment to secure your booking.
  • How much do your services cost?
    Our pricing varies depending on the type of photography and package. Please visit our Services page for detailed information.
  • What payment methods do you accept?
    We accept all major credit cards and PayPal through our secure online payment system.
  • Do you require a deposit?
    No, we don’t require a deposit. All payments are made upfront at the time of booking.
  • What should I wear for my portrait session?
    Wear something that makes you feel comfortable and confident! Neutral or solid colours work best, and we recommend avoiding busy patterns or large logos.
  • Can I bring props or additional people to my shoot?
    Absolutely! Props can add a personal touch to your photos, and additional people are welcome within the scope of your session.
  • What happens if the weather is bad on the day of an outdoor shoot?
    We monitor the weather closely and will discuss rescheduling or alternative options with you in advance if necessary.
  • How will I receive my photos?
    Photos are delivered via a private online gallery. You’ll be able to download your high-resolution images and select your favourites for editing if applicable.
  • How long does it take to receive my photos?
    Standard delivery is within 1-2 weeks for most sessions. Weddings and larger events may take 4-6 weeks. We also provide teasers within 48 hours for select services.
  • Can I request additional edits?
    Yes, additional edits can be requested for a small fee per image. Contact us for details.
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